1. Information We Collect

When you use Otumia, we collect information you provide directly, such as your name, email address, phone number, business name, and business type when you create an account or contact us.

We also automatically collect certain technical information, including your IP address, browser type, device information, and usage data such as pages visited and features used within our platform.

If you use our AI receptionist service, we collect call recordings, transcriptions, and call metadata (duration, caller number, timestamps) to provide and improve our services.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Train and customize your AI receptionist for your specific business
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent or unauthorized activity

3. Data Sharing

We do not sell your personal information. We may share your information in the following limited circumstances:

Service providers: We share data with third-party vendors who help us operate our platform (hosting, analytics, payment processing, communication services).
Integrations: When you connect third-party tools (ServiceTitan, Google Calendar, etc.), we share necessary data with those platforms as you direct.
Legal requirements: We may disclose information if required by law, regulation, or legal process.
Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

4. Cookies & Tracking

We use cookies and similar technologies to collect information about your browsing activity. This includes essential cookies for site functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings.

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of our platform.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Call recordings are stored securely and are accessible only to you and authorized members of your team through your Otumia dashboard.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to or restrict certain processing of your data
Export your data in a portable format
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the address below.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. If you cancel your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or regulatory purposes.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@otumia.com

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